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Refund Policy

Refund Policy for "YJ DESIGNS" Online Shop

At "YJ DESIGNS," we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a 20-day refund policy. This policy outlines the conditions and procedures for requesting a refund.

  1. Eligibility for Refund:

    • To be eligible for a refund, you must initiate the refund process within 20 days of receiving your order.
    • The item(s) must be unused, in the same condition as received, and in their original packaging.
    • Some products, such as intimate items (undergarments, swimwear), personalized items, and perishable goods, may not be eligible for a refund for hygiene or safety reasons.
  2. Refund Process:

    • To request a refund, please contact our customer support team within the 20-day refund period. Provide details of your order, including the item(s) you wish to return and the reason for the refund.
    • Our customer support team will guide you through the return process, including providing you with a return authorization and instructions for shipping the item(s) back to us.
    • Please ensure that the returned item(s) are securely packaged to prevent damage during transit.
  3. Refund Issuance:

    • Once we receive the returned item(s) and verify their eligibility for a refund, we will process your refund.
    • Refunds will be issued using the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to reflect in your account, depending on your payment provider.
  4. Return Shipping:

    • The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item.
    • We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
  5. Non-Refundable Items:

    • Certain items may not be eligible for a refund, such as gift cards, downloadable products, and items marked as final sale.
    • Shipping charges and any applicable taxes or duties paid on the original purchase are non-refundable.
  6. Damaged or Defective Items:

    • If your item arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund, including any necessary return shipping costs.
  7. Changes to Refund Policy:

    • We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Please note that this refund policy is in addition to any statutory rights you may have under applicable consumer protection laws.

If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team. We are here to help and ensure that your shopping experience with "YJ DESIGNS" is enjoyable and worry-free.

Last Updated: [May 18, 2023]